A customer places a “to go” order at the counter. They rush home with their food to discover that the cashier did not capture their order
correctly. The result? A customer lost forever. Scenarios like this happen daily in your restaurant. What can you do to prevent costly errors and the negative impact
that they have on your bottom line?
Visual order confirmation is essential in the quick service restaurant industry. Today's customers demand speed and accuracy,
as well as extensive menu options. In addition, they have grown accustomed to being able to modify their order to their exact
specifications. Used in conjunction with the P1500 series of POS terminals, the Aloha Order Confirmation Solution is the smartest
technology investment a hospitality operator can make to maximize customer satisfaction.
Positioned on a 5.5" color display screen facing the customer, Aloha Order Confirmation provides customers with line-by-line detail of their
entire order (including highlighted exceptions such as "no onions"), speeding the ordering process by enabling them to see their order as it is
being entered and correct errors before the order is submitted to the kitchen. In addition, the display's advanced graphics capabilities enable it to be
used as a marketing platform to deliver information about specials, promotions and profitable up-sells directly to the customer at the POS.
The solid-state electronics provide high reliability and excellent supportability.
From an operator's point of view, the Aloha Order Confirmation Solution resolves many of the challenges
of the fast-paced quick service environment. This product speeds up the ordering process by increasing order accuracy and eliminating
the need to repeat an order, which is a particularly helpful feature for today's increasingly multi-lingual workforce.
Full transaction detail of each order is provided
– with special requests highlighted in color –
so that the customer can see that their specifications are being met. This solution supports definitive
order accuracy in light of the complex menu options that today’s consumers expect.
An ongoing monetary total is clearly displayed, so that orders must be rung and tendered accurately.
Since the customer can see the monetary transaction as it takes place, this solution reduces the opportunity for cash shrinkage via employee theft.
Bright, customizable graphics empower operators to promote their brand, new items and payment types,
promotions and profitable value sizes and combos, as well as seasonal items. In addition, customers can be persuaded to increase their order size
via graphics that encourage them to add extra items (such as dessert or french fries) to their ticket.
Most importantly of all, the Aloha Order Confirmation Solution provides greater customer satisfaction and loyalty by providing faster
transactions and increased order accuracy.
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